98okr FAQ – Answers for Pakistan Players

No. Each person is permitted one 98okr account only. This applies regardless of whether different mobile numbers or email addresses are used. Creating multiple accounts is against the platform rules and can result in both accounts being closed and any associated balances being forfeited. If you've lost access to your existing account, contact support via live chat to recover it rather than creating a new one.

You must be 18 or older to register and use 98okr. Age is confirmed during CNIC verification before your first withdrawal. If an account is found to belong to someone under 18, it is closed immediately. There are no exceptions to this rule.

Use the OTP login option on the login page. Enter your registered mobile number, request an OTP code via SMS and use it to access your account without needing a password. Once inside, go to account settings and set a new password. If you've also lost access to your registered SIM, contact 98okr support via live chat — they'll verify your identity using other account details and help you update your registered number.

Contact support via live chat while you still have access to your current registered number. Support will verify your identity before making the change. If you've already deactivated the old SIM without updating the account, the process is longer — support will need you to verify identity through other account information. It's good practice to update your registered number with 98okr before switching SIMs, not after.

98okr supports JazzCash, Easypaisa, Raast instant bank transfer, standard bank transfer, debit cards (Visa and Mastercard) and other mobile wallets available in Pakistan. All transactions are in PKR — no currency conversion is involved. JazzCash and Easypaisa are the most popular options among Pakistan players because they're instant for both deposits and withdrawals.

The minimum deposit via JazzCash and Easypaisa is PKR 200. Raast and bank transfer minimums may vary slightly depending on the transaction fees associated with those channels. The exact current minimum for your chosen method is always displayed in your account during the deposit process. There's no requirement to deposit a large amount — you can start with PKR 200 and see how the platform feels before increasing.

JazzCash and Easypaisa withdrawals typically complete within 1 to 3 hours for standard verified accounts. Bank transfers may take longer depending on your bank's processing schedule — usually within one business day. Withdrawals are only processed to payment accounts registered in your name. VIP members at higher tiers benefit from priority withdrawal processing, which is generally faster. There are no platform-side fees on withdrawals — you receive the full amount requested.

The most common reasons for a withdrawal hold are: CNIC verification hasn't been completed yet (required before any withdrawal), an active bonus with remaining wagering requirements, or the withdrawal amount being below the minimum (PKR 500 for mobile wallets). If none of these apply and the withdrawal has been pending for more than 6 hours, contact support via live chat with your transaction reference number and they'll investigate directly.

98okr does not charge any platform-side fees on deposits or withdrawals. The amount you deposit goes fully to your account balance, and the amount you request in a withdrawal is the amount transferred to your wallet or bank account. Your payment provider — JazzCash, Easypaisa, your bank — may have their own transaction charges which are outside 98okr's control. These are shown by your payment app at the time of the transaction.

98okr covers all Pakistan international cricket — home and away Test matches, T20 Internationals and ODIs — plus the full Pakistan Super League calendar. Beyond Pakistan cricket, the sportsbook includes international T20 tournaments, bilateral series and major multi-nation events. PSL is particularly well-covered, with pre-match odds, in-play markets and tournament-level futures like top run scorer and highest wicket taker available throughout the season.

In-play betting lets you place bets while a match is in progress, with odds updating in real time based on the current match situation. For cricket, in-play markets include next wicket, next over runs, player milestones and match winner with continuously adjusted odds. In-play odds move quickly — especially after wickets or boundaries — so bets are processed at the odds displayed at the moment the bet is accepted, not when you started filling in the bet slip.

Most cricket markets settle within a few minutes of the official match result being confirmed. For complex prop bets — like top run scorer across an entire PSL tournament — settlement happens after the official statistics are confirmed by the relevant cricket board. Winning amounts are credited to your account balance immediately upon settlement. If a result takes more than 30 minutes to settle, the fixture page will show a pending settlement status.

Yes. Football coverage includes major European leagues, international tournaments and in-play betting throughout matches. Esports betting is available on major international tournaments across Dota 2, CS2 and Valorant — a growing category among younger Pakistan players. Both sports have pre-match and in-play markets and are fully accessible from the same sportsbook as cricket.

The welcome bonus is available to all new 98okr accounts and is applied automatically on your first deposit — no manual claiming or promo codes required unless specified. Bonus details including the exact amount and wagering requirements are shown on the Promotions page and in your account dashboard once the bonus is credited. New accounts see the welcome offer applied as soon as the first deposit clears.

Wagering requirements are the total amount you need to bet before bonus funds convert to withdrawable balance. For example, if a bonus has a 10x wagering requirement and you receive a PKR 1,000 bonus, you need to place a total of PKR 10,000 in bets before that bonus converts. Progress is tracked in real time in your account. Bets on all sports and casino games count, though different games may contribute at different rates — the specific rates are shown in the bonus terms on the Promotions page.

If you have an active bonus with remaining wagering requirements, withdrawing your balance before the requirements are met will forfeit the bonus and any winnings generated from it. Your original deposited balance (excluding the bonus) can usually still be withdrawn — the bonus portion is simply removed. If you're unsure whether a withdrawal will affect your current bonus, check your active bonus terms in the account dashboard or contact support via live chat before requesting.

Every bet you place on 98okr — across sports betting, live casino and slots — earns VIP points. As your cumulative points increase, you move through Bronze, Silver, Gold, Platinum and Diamond tiers. Higher tiers unlock better withdrawal limits, higher reload bonus rates, cashback percentages and faster support response times. VIP points start accumulating from your very first bet, so the programme benefits begin from day one.

VIP tier retention rules are detailed on the VIP page. Generally, tiers are reviewed on a periodic basis — if your activity drops significantly below the threshold for your current tier during a review period, your tier may be adjusted downward. Short breaks — a few weeks off during a quiet cricket calendar — typically don't affect your tier. If you use a responsible gaming break or self-exclusion, your tier is preserved and you return to the same level when you come back.

No. Setting deposit limits, activating a time limit, taking a break or even self-excluding does not reduce your VIP tier or forfeit accumulated points. Your tier reflects historical activity and is preserved through any responsible gaming period. This is an intentional policy — 98okr doesn't want players to feel their VIP status is at risk if they choose to manage their play responsibly.

For Android, the 98okr app is available as a direct APK download from the Download page — no Play Store required. For iOS, it's available via the App Store in supported regions. Full installation instructions are on the Download page. The app provides the same full feature set as the website, plus biometric login and push notifications for match alerts and withdrawal status.

After your first successful login on the 98okr app, you'll be prompted to enable biometric authentication. Accept the prompt and authenticate with your device fingerprint or face recognition to confirm the setup. On subsequent app launches, you'll be taken directly to a biometric prompt instead of the login fields. You can manage or disable biometric login from the app's account settings at any time.

First, check your internet connection and try switching between mobile data and Wi-Fi. On Android, clear the app cache from your phone's App Settings — this resolves most loading issues without deleting your account data. If the problem persists, visit the Download page to check whether a newer version of the APK is available and reinstall. For iOS, check for an app update in the App Store. If you're still having problems after these steps, contact support via live chat with your device model and Android/iOS version.

Contact 98okr support immediately via live chat and request an account security lock. Support can freeze the account in real time to prevent any transactions while you regain control. Change your password as soon as you're back in. Because withdrawals require CNIC verification and are processed only to accounts in your name, unauthorised cashouts are very difficult to complete — but acting quickly is still important. Review your transaction history after the lock is lifted to confirm no suspicious activity occurred.

All responsible gaming tools are in your account settings under the Responsible Gaming tab. You can set daily, weekly or monthly deposit limits, session time limits, reality check reminders, Take a Break (1 day to 1 month) and self-exclusion (6 months, 1 year or permanent). Limits that reduce your activity take effect immediately. Increases to limits have a 24-hour cooling-off period. None of these tools affect your VIP status. See the Responsible Gaming page for full details.

No. 98okr support staff will never ask for your password or OTP code — not via live chat, SMS or any other channel. OTP codes are single-use, short-lived and tied to a specific action on your account. If you receive a message from anyone claiming to be 98okr support asking for your password or an OTP, do not share it. Report the message to support via live chat immediately and change your password.